Career
12+ years.
Three disciplines.
One person.
From neonatal wards to Epsom Racecourse — twelve years of taking on roles where calm, accuracy, and care matter.
Work history
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Door Supervisor (Self-Employed)
- Provided licensed door supervision across a range of venues including Epsom Racecourse and Guildford town centre events.
- Served as Lead Door Supervisor for the Guildford Parade, coordinating the full security team and ensuring the event concluded without incident or any staffing issues.
- Successfully de-escalated a serious incident in which an intoxicated individual produced a hammer — resolved without injury to any party, demonstrating composure and sound judgement under extreme pressure.
- Conducted thorough searches, controlled entry and exit, and completed detailed incident reports, liaising with police and management as required.
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Medical Secretary / Clinical Coordinator
- Coordinated clinical appointments and managed patient correspondence with accuracy and discretion.
- Maintained medical records and supported GPs with day-to-day administrative requirements.
- Handled sensitive patient information in strict accordance with GDPR and confidentiality protocols.
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Activity Coordinator
- Planned and delivered a diverse therapeutic activities programme for inpatients to support recovery and wellbeing.
- Built strong rapport with vulnerable adults, adapting communication style to individual needs and circumstances.
- During an unannounced CQC inspection, the ward was formally recognised as the most active for patient engagement out of all 6 wards in the hospital — a direct result of the activities programme delivered.
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Medical Education Administrator
- Ensured the Trust avoided regulatory fines by monitoring mandatory training completion for all junior doctors and verifying timely uploads to their online portfolios.
- Supported in-house and rotational junior doctors by tracking attendance at education programmes and maintaining deanery compliance.
- Nominated for Employee of the Month for going above and beyond to assist EU colleagues through the EU Settlement Scheme application process.
- Served as Multicultural Champion — collaborated with kitchen staff and departments to celebrate cultural diversity through themed events and communal area decorations.
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Bank Administrator
- Ward Clerk — NICU: Supported the neonatal intensive care unit with patient administration, records management, and coordination between clinical teams.
- Clinic Preparer — Ophthalmology: Created a clinic file preparation training handbook adopted trust-wide as the standard reference for Band 4 staff.
- Outpatient Receptionist — Medicine: Managed patient check-in, appointments, and front-desk operations; awarded for running the cleanest outpatients office in the department.
- Personal Assistant — Neurology: Supported a specialist neurology nurse with database input, correspondence, and administrative tasks requiring high accuracy and confidentiality.
-
Service Desk Analyst (Temporary)
- Logged and triaged incidents for escalation to 2nd and 3rd line support teams.
- Resolved end-user issues including MS Office registry fixes, software configuration, and full system rebuilds.
- Supported users with mobile devices and tablets, providing clear guidance and hands-on training.
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Healthcare Assistant — Neuro Amputee Ward
- Assisted patients with daily living activities and provided compassionate personal care on a specialist ward.
- Engaged patients socially and emotionally to support their wellbeing throughout hospitalisation.
- Communicated with relatives to keep them informed and reassured about standards of care.
Volunteering
Fundraising & Finance Volunteer
- Monitored and managed charitable donation funds to ensure sufficient resources were available to deliver planned events and activities.
- Maintained accurate financial records and reported on donation income to support the charity's event planning.
- Demonstrated a high level of trust and responsibility in handling monetary donations on behalf of a registered charity.
Education & Qualifications
- Enhanced DBS Certificate — Completed for SIA Licence (April 2024)
- First Aid Certificate — Completed for SIA Licence (April 2024)
- ACT Security eLearning — Counter Terrorism — NaCTSO / Counter Terrorism Policing / SIA (February 2024)
- ACT Awareness eLearning — Counter Terrorism — NaCTSO / Counter Terrorism Policing (February 2024)
- Criminology & Sociology (Year 1) — Roehampton University, London (Completed first year — awarded £1,000 academic excellence grant on entry)
- IT Network Engineering (Partial) — University, London (Prior to 2012)
- ICT Practitioners — Level 3 — Guildford College of Further Education (2008–2010, Top 3 student — £1,000 Excellence Award)
- ICT Practitioners — Level 2 — Guildford College of Further Education (2007–2008)
- IT@Work — Level 1 — Guildford College of Further Education (2006–2007)
References available on request.